Frequently Asked Questions
Can I change or cancel my order after it's been placed?
To ensure the fastest delivery, orders cannot be changed or canceled after submission.
How can I learn more about your shipping policy?
Please view our shipping information at Shipping Policy Page.
How can I learn more about your return policy?
Please view our return policy at Refund Policy Page.
To start a return, please use our online self-serve return center at https://marchparade.com/pages/returns-center
What payment methods are accepted?
We accept Visa, MasterCard, Discover, American Express, and PayPal.
Will sales tax be applied to my order?
State sales tax will be applied according to local laws and calculated at order review, before checkout.
If you are tax-exempt and have placed an order, please fax your tax-exempt form to 1 (573) 217-6635, Attn: Customer Service. A credit for the tax charged will be issued to you.
What does it mean when my order is 'processing'?
Your order has been received by marchparade.com and is being processed in the warehouse. Please allow 1–2 business days for it to ship. You'll receive a shipping confirmation email with tracking details once it's on the way.
How do I track my order?
Tracking your order is easy! Visit our homepage and click 'Order Tracking & Return Center'. Sign in to your account, or enter your order number (starting with the 'ORDR' prefix) and zip code to track.
When can I expect my order if shipping to a PO Box?
Please note, shipments to PO Boxes may take up to 14 business days for delivery.
How do I get replacement parts?
marchparade.com does not offer replacement parts or repair services, as we are not the product manufacturer. If you received a defective item and need an exchange, please contact Customer Service at +1 (573) 217-6635 to request a replacement.
How do I ship to an APO or FPO address?
marchparade.com partners with ShipItAPO.com for all APO/FPO shipments. To get started, sign up at ShipItAPO.com to receive a unique stateside address. Once registered, return to marchparade.com to complete your order, using your ShipItAPO.com-issued address as the 'Ship To' address at checkout.
When should I expect my refund?
marchparade.com will issue a refund once we receive and process your return. For items sent to our Returns Center, please allow 7–14 business days after receipt for the refund to be completed.
What is the MarchParade.com VIP Program?
As a MarchParade.com VIP member, you'll enjoy exclusive benefits like 20% cash back on all purchases, express checkout, and special email offers, including early access to pre-order opportunities.
How does a Cash Back Coupon Work?
Cash Back Coupons are emailed within 2 business days after your order ships. A valid email address is required to qualify. If any item from the qualifying order is returned, the entire Cash Back Coupon will be void, and a full refund will be processed. If the Cash Back Coupon has already been redeemed, the cash back amount will be deducted from your return credit. Products are subject to availability. Promotional coupons may not be redeemed towards the purchase of Cuisinart, Fujifilm, Human Touch, Polaroid, Sharp, Toshiba, Vornado, Gift Cards/eGift Cards or other selected items. Coupons may not be redeemed in conjunction with any other promo codes or promotional gift cards/eGift cards. Cash Back coupon balances do not carry over, and must be redeemed in one transaction. Cash Back coupons will apply towards your future order subtotal, before any applicable shipping fees or tax. Does not apply to past transactions. Cash Back Coupons will be calculated on your product order subtotal.
What's the difference between a Gift Card and an Electronic Gift Card?
An Electronic Gift Card is emailed to you within 1–2 business days after purchase. You can print it to give in person or forward it to the recipient, and it can be used immediately on marchparade.com. A physical Gift Card, however, is mailed within 3–5 business days.
How do I redeem a Gift Card?
Gift Cards and Electronic Gift Cards can be redeemed exclusively at marchparade.com. To use, add items to your cart, enter the Gift Card code in the Promo Code/Gift Card box, and click 'Apply.' You can also enter the code on the Order Summary, Shipping, or Payment pages. Please note: only one Gift Card can be used per order.
What if my order total is more than my Gift Card balance?
Keep your Gift Card code secure. Any remaining balance can be applied toward your next purchase.
Can I return my Gift Card or redeem it for cash?
Gift Cards cannot be returned or redeemed for cash.
Intentional design
We create with intention. Our products solve real problems with clean design and honest materials.
Quality first
We obsess over the details and strive to deliver the best products at the best prices, every time.
Customer care
We're always on your side: keeping our loyal customers happy is our top priority and number one goal.
OUR COMMUNITY
We believe that a successful business is built on the foundation of a strong and vibrant community. We are dedicated to fostering a sense of belonging and connection among our customers, partners, and team members.